Annual Salary £24,784.50
About the Role
A Customer Service Administrator is required to join the team in Tewkesbury on a full-time, permanent basis, with an annual salary of £24,784.50. This position involves acting as the primary contact for customers, handling inbound telephone and email enquiries with professionalism. Key responsibilities include resolving issues at the first point of contact using initiative, and maintaining accurate records. The working pattern is Monday to Friday, 09:00 to 17:30. Candidates should possess strong communication skills and a passion for delivering exceptional service. Automatic enrolment into the pension scheme is provided.
Customer Service Administrator - Tewkesbury
Opportunity to join a growing company that’s over 40 years old.
Annual Salary £24,784.50
Hours: Full time 09:00-17:30 - Monday to Friday
Automatic enrolment into Pension Scheme
Location: Tewkesbury
Job description
About the Role
We are looking for a team member who is passionate about delivering exceptional Customer experiences. You will be part of a Customer Service team who are the primary point of contacts for their customers, ensuring they feel supported and valued.
What You’ll Be Doing
• Primary Contact: Handle inbound enquiries via phone and email with enthusiasm and professionalism
• Problem Resolution: Use your initiative to troubleshoot issues and provide effective solutions at the first point of contact
• Records Management: Maintain accurate records of all customer interactions within our Service Management system
What We’re Looking For
• Communication Skills: Excellent verbal and written communication with high attention to detail
• Experience: Previous experience in customer service environment is beneficial but not always essential. Full training for the role and customer expectation will be provided.
• Tech Savvy: Competency in the Microsoft Office suite and the ability to learn new digital tools quickly, training will be given on our bespoke Service Management system.
Send your CV in application for this position.
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