CUSTOMER SERVICE ADVISOR

Strive are a UK wide Supply Chain and Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse and transport operations. Title: Customer Service ExecRegion: Oxfordshire - OX29Salary: £28k + Bens + Training + ProspectsLocation: Cassington Work Environment: • Office based• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00• PPE requirements in operational areasReporting to: Customer Service Team Leader About the Company: With over 50 years of experience, our client is an ever evolving and expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.• Handling customer enquiries via phone and email.• Managing customer requests, queries and complaints.• Providing clear and confident responses to customers.• Working closely with internal teams and departments to resolve issues.• Maintaining accurate records and communication.• Managing order processing, payments, documentation and ensuring compliance with relevant regulations.• Be willing to learn and provide weighbridge cover as part of the wider team (full training ..... full job details .....