Customer Service Coordinator

Customer Service Coordinator (Fixed-Term Contract)Wheatley, Oxfordshire Hybrid Are you a customer service professional who thrives in a fast-paced, detail-driven environment?We''re recruiting on behalf of a globally connected, Oxford-based business operating within the premium FMCG sector. With an impressive portfolio of internationally recognised brands and distribution across the UK, Europe, and beyond, this is a brilliant opportunity to join a dynamic team that genuinely values quality and customer excellence.The RoleAs Customer Service Coordinator, you''ll be the vital link between the business''s customers and its internal supply chain, logistics, and commercial teams. You''ll ensure orders are placed accurately and on time, queries are resolved promptly, and customers receive an outstanding level of service at every touchpoint.You''ll collaborate with colleagues across Demand and Planning, Logistics, Finance, and Commercial - as well as with international Customer Service teams - making this a genuinely varied, globally connected role.What You''ll Be DoingProcessing customer orders accurately and in line with delivery deadlinesCommunicating stock issues and delays to customers and account handlersInvestigating and resolving warehouse and transport queries promptlyManaging returns, credits, and consignment stock reconciliationMaintaining customer master data and product code accuracyContributing to monthly KPI scorecards and demand review meetingsBuilding strong ..... full job details .....