Senior Service Charge Analyst

Senior Service Charge Analyst Location: London Salary: £44,000 - £49,000 Full-time Permanent Hybrid About the RoleWe''re seeking an experienced and commercially minded Senior Service Charge Analyst to join a growing housing and property organisation delivering high-quality services across residential communities.This is a senior-level opportunity for someone with deep expertise in service charge management, complex reconciliations, stakeholder engagement, and service charge transformation projects. You''ll play a key role in improving processes, ensuring compliance, and driving best practice across a large and diverse property portfolio.You''ll work closely with operational teams, finance, development, and senior leadership to ensure service charges are accurate, transparent, recoverable, and customer-focused.Key ResponsibilitiesLead the accurate calculation, construction, and issuance of estimated and actual service charges across a complex portfolioEnsure compliance with all legislative requirements, lease agreements, and regulatory deadlinesManage and resolve complex resident queries, disputes, and complaints relating to service chargesAct as a senior subject matter expert on service charge legislation, policy, and best practicePartner with budget holders, operational teams, and managing agents to ensure accurate cost allocation and recoverySupport service charge transformation initiatives, systems integration projects, and process improvementsReview and enhance service ..... full job details .....