Senior Service Designer - Hybrid 2 days per week in London

We''re looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients.This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You''ll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes.Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you''ll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels.Key ResponsibilitiesLead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stageMap and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) valueTranslate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeysApply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibilityDesign for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and ..... full job details .....