Rheumatology Patient Pathway Coordinator

OverviewThe Rheumatology departments provide a full range of inpatient and outpatient services to the local community in South West London and beyond. The Patient Pathway Coordinator will lead on tracking pathways of patients and scheduling hospital appointments as required. By working closely with clinical and managerial staff, and providing a high standard of administrative support, the post holder will help ensure patients receive treatment as soon as possible and national targets are met. The post holder will assist in managing the Patient Tracking List, scheduling appointments, processing letters, and delivering high quality, patient-focused service to patients and staff. The post holder will also support the Diabetes, Endocrinology and Rheumatology team with administration, including co-ordination of advanced therapy high-cost drug and device prescription.

Responsibilities

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Identify from the Patient Tracking List and arrange the next steps in the patient care pathway in line with clinical need, ensuring chronology and urgency are maintained.

Reviewing and validating patient tracking lists on a regular basis and ensuring appropriate follow-up action is taken.

Schedule appointments for patients as required following agreed processes, including outpatient clinic appointments or infusion therapy admissions.

Process letters to patients, GPs, other departments in the hospital, and other healthcare providers using the Dictate.IT software.

Support clinical teams to obtain relevant patient information when required.

Coordinate high-cost drug (HCD)/Advanced Therapies documentation and MDT outcomes, including contacting patients when required.

Manage databases as required.

Build effective working relationships with Trust prescription management teams and external Homecare providers to ensure smooth transitions from prescription to delivery.

Coordinate high-cost drug Blueteq forms (funding applications and funding renewals) under the supervision of the clinical team.

Liaise with GP surgeries requesting blood test results for patients out of area and arrange shared care agreements where appropriate.

Help triage and manage non-clinical enquiries from patients, carers and GPs.

Be a single point of contact for patients, carers and the healthcare team, including escalating sensitive enquiries by phone, email or in person to relevant colleagues. This may include onward referral to the appropriate department within the hospital or community setting.

Escalate issues and breaches of waiting time standards to the relevant management in line with escalation procedures.

Proficient in all Trust IT systems relevant to the role, and computer literate to at least a medium level.

Identify and suggest improvements to the patient care pathway and/or the patient pathway tracking process.

Coordinate and provide administrative support to relevant teams to ensure that all relevant paperwork and clinical information are available.

Support data collection for audit purposes.

Be proactive in seeking ways to improve patient pathways and patient tracking processes; ensure patient safety, quality and experience across the whole pathway.

Attend and participate in departmental meetings regularly.

Take steps to resolve callers'' complaints and concerns; advise on the PALS service if necessary, escalating to the Service Manager/Assistant Service Manager as appropriate.

Ensure timely and efficient transfer of patients and information between trusts/other organizations involved in the patient pathway, adhering to agreed communication pathways and protocols.

Provide cross-cover during periods of staff leave where appropriate with an equivalent Administrator.

Arrange, plan, take and transcribe accurate minutes for meetings and conferences as required.

OrganisationSt George''s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George''s Hospital, St Helier Hospital and Queen Mary''s Hospital for Children; and Epsom Hospital. After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group enables closer collaboration on research, development, education, and training of our ..... full job details .....