Assistant Patient Pathway Coordinator

Overview

The post holder will work as part of the Clinical Genetics Administration Team with a role focused on ensuring that Genetic patient pathways are effectively managed. You will be responsible for the booking and management of patient appointments in clinics at various hospital locations. You will also be responsible for monitoring and replying to queries via email and the telephone, liaising with internal and external colleagues. You will have the ability to work in a busy atmosphere, have a professional demeanour and a friendly disposition.Responsibilities

Monitor urgent referrals of patients and book appointments as necessary, coordinating patients'' requests, clinical priority (as instructed by clinicians) and staff clinic calendars.Liaise with patients/families to arrange appointments as directed by the clinical team.Ensure all requested appointments are booked within agreed time frames, while tracking and notifying appropriate clinicians where a patient has not attended.Have a sound understanding of 18 week waiting times, targets and work proactively to ensure that all targets are maintained. Escalate any potential breaches of waiting times targets to departmental managers in a timely manner.Work with admin staff in other departments or hospitals to ensure clinic lists are correct and up to date, relaying any changes to clinic location etc. to affected clinicians and colleagues.Respond to patient telephone queries of an administrative nature and discuss with the clinical team when appropriate.Scan documents into the Genetics database Geneworks and update information as necessary.Qualifications/Experience

Excellent standard of written English, professional telephone manner, and the ability to manage workload with minimum supervision.Attention to detail, good IT skills and time management.Ability to integrate with a friendly and hardworking team and contribute to the smooth running of the department; positive attitude and flexibility are essential.NHS experience desirable, but transferable skills considered. Commitment to diversity and equal opportunity.About the Trust

St. George''s University Hospitals NHS Foundation Trust is the regional specialist care provider for South West London, Surrey and beyond. The trust provides a high quality, comprehensive range of health services from leading edge tertiary and trauma care to community services. With national and regional referrals added to our local 3.5m catchment, we serve a population of around 5m. Co-located with St George''s, University of London and with both organisations now in a formal strategic alliance with King''s Health Partners, the trust delivers with its partners high quality research and education both of which contribute to the healthcare provision of tomorrow. The South West Thames Centre for Genomic Medicine is based at St George''s University Hospital in Tooting and provides an integrated clinical and genetic laboratory service to a population of more than 3.5 million across South West London, Surrey and West Sussex. St. George''s is a partner organisation in the South East Genomic Medicine Service Alliance and the South East Genomic Laboratory Hub ..... full job details .....