Trauma & Orthopaedics Patient Pathway Coordinator

Overview

We are looking for an experienced administrator to join our friendly fracture clinic administration team within the Trauma and Orthopaedic department. This role will be based at St Helier Hospital.The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialty clinical team, they will be the point of contact for all administrative and clerical issues relating to the patient pathway of care, tracking and supporting them from referral to treatment and discharge.To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.Responsibilities

Support provision of high quality patient care through administrative and clerical support and continuous improvement.Be the point of contact for administrative and clerical issues relating to patients'' fracture pathway while under orthopaedic services care; track and book orthopaedic appointments.Assist in maintaining efficient integrated pathways, ensuring resources are used effectively and patients are treated in the right place, by the right person, at the right time.Ensure high levels of patient care and clinician satisfaction; act as an accessible, customer-focused and knowledgeable contact point.Qualifications

Advanced communication and organisational skills; ability to use initiative and solve problems; excellent attention to detail; passion for patient care.Ideally in-depth knowledge of PAS IT system and MS Excel.About the Trust

Epsom and St Helier University Hospitals NHS Trust provides medical services to approximately 490,000 people across southwest London and northeast Surrey. We also provide specialist services to a wider area and collaborate with NHS Surrey, NHS Sutton and Merton to deliver the best possible care.The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 ..... full job details .....