Floor Manager - London Bridge - United Kingdom

Overview

Floor Manager - London Bridge, United Kingdom. The role supports the brand leader and store manager to manage and motivate the team to deliver an exceptional brand experience to customers. The store is treated as a community hub for AllSaints fans and customers who may shop in store, online or via partnerships. The role involves leadership and knowledge sharing with stylist team members responding to first line customer enquiries via the online customer service system. The position requires organisation, resilience, enthusiasm and determination to ensure an excellent in-store customer experience and strong representation of the AllSaints brand.Responsibilities

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.Be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.Be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Develop your business acumen, and ensure things run seamlessly with coaching and support for stylists.Work in conjunction with the management team to enable the store to exceed its targets and KPIs.Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require investigations, performance/attendance management and reviews.Create and implement floor plans and rotas independently, setting the store up for success for the day.What skills do I need?

You love fashion! Be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.Tenacity and belief to succeed - aim high, set challenging targets and deadlines for your team to work toward.Know your store inside and out. An active user of all reporting technologies; understand customer needs and how to deliver on expectations.Natural affinity for learning new systems and processes in a digital environment.Honest, trustworthy and dependable - you live by our brand values.A protector of the brand with care for customers, profit, product, and the health and safety of your teams and customers.A confident and hardworking leader: your team loves to work with you and for you, even in your absence.About the location

Our London Bridge store is located in the heart of one of the capital’s most iconic and high-footfall stations. A major gateway connecting central London with the South East and beyond, London Bridge is a key stop for busy commuters, tourists, and city explorers alike. Opening hours: 8:00 AM – 8:00 PM Monday to Friday, 9:00 AM - 6:00 PM Saturday, 10:00 AM – 6:00 PM Sunday.Benefits

A generous wardrobe allowance to wear our clothes to workPotential to earn more from our team commission schemeDisability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan and free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverDiscounted gym membership and corporate discountsFree wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for physical or mental wellnessDedicated mental health support from mental health first aidersEye care vouchers, season ticket loans and moreEEO

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to contribute to the success of our brand. We safeguard against discrimination on the basis of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. If you need support or adjustments during your application, please get in ..... full job details .....