Floor Manager - Cecconi''s Pizza Bar, Central London

The Role

At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.Main Duties

Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.Implement and lead staff training to educate on product awareness to Soho House and Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House and House Tonic” and “Club School.”Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.Partake in the recruiting process by identifying talent gaps working with People and Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.Support new hire on-boarding and training to ensure the Food and Beverage (FandB) / Floor team is polished, elevated and approachable.Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.Maintain the highest level of appearance at all timesPrepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.Ensure employee compliance with company standards and policies and external regulationsWhat We Are Looking For

Up to 1-2 years’ experience in a busy hospitality venue within a management capacityInnovator and influencer with previous experience managing FandB operationsExcellent interpersonal skills and ability to build relationships (internal and external)Strong attention to detailsExcellent customer serviceFluent in EnglishOrganised and reliableAbility to work and maximize relationships within a diverse teamComputer literacy within Opera, Micros and Adaco advantageousFull understanding of local authority requirementsPersonal license holderSIA knowledge, understanding and experienceCecconi’s Pizza Bar Opening Hours

Mon – Thurs – 12pm to 12amFri - Sat – 11:30am - 3amSunday – 11:30am – 11pmNearest Station

W1D 5JJ: Tottenham Court Road, Leicester Square, Covent Garden, Piccadilly CircusSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Sales and Business ..... full job details .....