Customer Operations Administrator

We are seeking a Customer Operations Administrator to support sales and service operations. This is a full time, permanent role working 37.5 hours a week, Monday - Friday.If you have relevant experience in customer support, order processing, service administration and logistics coordination, please read on.This role is responsible for delivering high-quality administration and customer support across the full customer journey. You will act as the dedicated administrator for an allocated portfolio of UK customers, ensuring efficient order processing, smooth service activity, proactive communication, and accurate documentation.Key Responsibilities Sales AdministrationAccurately enter customer orders and resolve order-related queriesIssue sales order acknowledgementsCommunicate confirmed shipment dates once provided by PlanningRaise pro-forma invoices for pre-payments and process card paymentsIssue customer invoices following shipmentProvide administrative support to Sales Account Managers for your assigned customer portfolioService AdministrationSend service acknowledgements upon receipt of booking-in informationArrange collection of units from customersIssue repair quotations to customersRaise pro-forma invoices where pre-payment appliesRaise final invoices upon repair completion and process purchase ordersEnsure fault reports and final service documentation are issued post-repairArrange disposal of unrepairable units where applicableLogistics and ComplianceArrange UK ..... full job details .....