Operations and Customer Manager

Operations and Customer Manager - Dewsbury Area35k-45kRepresenting a long-established, family-run organisationThe OpportunityThis is a varied, hands-on position where you''ll oversee the day-to-day running of the office while supporting multiple departments across the business. You''ll lead a small customer service and sales team, ensuring excellent service standards and effective communication.You''ll also work closely with the purchasing, logistics, and manufacturing teams, acting as a central link between departments to keep processes aligned and running smoothly. While not essential, experience working within a manufacturing organisation is strongly preferred, as it will help you navigate the pace, structure, and operational flow of this environment.This role reports directly into the Directors, so confidence, professionalism, and proven experience supporting senior leadership are highly important.A small yet strategic aspect of this role also involves helping to develop an approach for re-engaging lapsed clients-reviewing data, identifying opportunities, and supporting the sales team with targeted outreach.Key ResponsibilitiesLeading, supporting, and developing a small customer service and sales teamOverseeing daily office operations and administrationActing as a central coordinator between purchasing, logistics, and manufacturingProviding direct organisational and administrative support to the DirectorsManaging documentation, records, and compliance activitiesHandling ..... full job details .....