£13.77 per hour
About the Role
Pertemps Newcastle is hiring a Student Experience Team Member in Durham on a temporary, full-time contract. Working 37.5 hours per week across 5 out of 7 days, you will earn £13.77 per hour. This role partners with housekeeping, facilities, and caretakers to maintain a safe, clean, and inclusive environment. As a positive brand ambassador, you will deliver excellent customer service, using the CARE framework (Connect, Act, Respect, Encourage) to enhance the student experience. Building relationships is central, as you will listen to student needs, direct them to appropriate support, and respond promptly to feedback by resolving issues or escalating when required. Adherence to all company policies and procedures is expected.
Job role: Student Experience Team Member
Location: Durham
Contract: Temporary
Hourly rate: £13.77
Shift pattern: Working 37.5hrs per week (5 out of 7 days)
The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.
Duties include:
- Be a positive brand ambassador, delivering excellent customer service.
- Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
- Build relationships with students, listen to their needs, and direct them to appropriate support.
- Respond promptly to student feedback, resolve issues, or escalate when necessary.
- Follow all company policies, procedures, and ways of working.
- Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
- Maintain a safe environment and follow health, safety, and emergency procedures.
- Help Resident Ambassadors build an engaging student community through events.
- Keep the property clean, tidy, and well maintained.
- Manage post and parcels accurately according to procedures.
- Support sustainability initiatives and contribute to environmental goals.
Please apply online if interested.
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