Student Experience Team Member

Job role: Student Experience Team Member
Location: Durham
Contract: Temporary
Hourly rate: £13.77
Shift pattern: Working 37.5hrs per week (5 out of 7 days)
The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.
Duties include:

• Be a positive brand ambassador, delivering excellent customer service.
• Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
• Build relationships with students, listen to their needs, and direct them to appropriate support.
• Respond promptly to student feedback, resolve issues, or escalate when necessary.
• Follow all company policies, procedures, and ways of working.
• Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
• Maintain a safe environment and follow health, safety, and emergency procedures.
• Help Resident Ambassadors build an engaging student community through events.
• Keep the property clean, tidy, and well maintained.
• Manage post and parcels accurately according to procedures.
• Support sustainability initiatives and contribute to environmental goals.