Customer Experience Team Leader

Customer Experience Team LeaderWorking week: Monday to Friday 9:30 - 5:30 (with the occasional Saturday and evenings for events in which you will receive time in lieu for)Contract: PermanentLocation: Edinburgh City CentreSalary: 28,000Start: ASAPOur client is seeking a proactive and customer focused Customer Experience Team Leader to lead their front facing team and oversee the day to day operation of a busy customer lounge environment.This is an excellent opportunity for an experienced supervisor or team leader who is passionate about delivering exceptional customer service, developing people, and creating a welcoming and engaging experience for customers and stakeholders alike.The RoleAs Customer Experience Team Leader you will lead, motivate and support a team responsible for delivering outstanding customer experiences while promoting the organisation''s products and services. You''ll oversee daily operations, coordinate staffing and workloads, support lead generation activities, and help drive engagement through events and customer initiatives.The role also involves coordinating customer events and identifying ways to increase visitor engagement and footfall within the lounge environment. Key ResponsibilitiesLead, coach and develop a team of customer facing colleaguesManage staff rotas and ensure appropriate daily coverageDeliver and maintain exceptional customer service standardsSupport lead generation opportunities and promote relevant products and servicesCoordinate ..... full job details .....