Student Experience Officer

? Contract Type: Full Time, Fixed term (2 years)Location: Leeds, Leeds International Study Centre (On-Site)Salary: up to£26,520 per annum The Student Experience Officer''s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to function effectively: This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system. The post holder will be required to ensure the accurate recording of data required for student records. ABOUT THE ROLE Support the centre with a variety of data and operations tasks related to the effective running of the ISC, which may include but are not limited to: Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries - face to face, on the VLE, by email and phone provide a help-desk service to students offering general advice, assistance and sign-posting for example on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints process etc. Working as part of a team to deliver student activities and events, organising student representative or ambassador meetings, providing support to team ..... full job details .....