Negotiable
Download our latest report - Protecting and growing your payments business -Do you want to work as a Senior Implementation Manager delivering customer focused solutions?The Impact you''ll have as a Senior Implementation ManagerThe Senior Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.You will be accountable for understanding the customer journey and needs, supporting the client as the opportunity progresses towards implementation and outstanding delivery, whilst maintaining the highest standards and ensuring customer experience and satisfaction remain at the heart of the delivery experience.What you will be doing as a Senior Implementation ManagerLeading the design of creative, client-centric solutions through deep customer engagement and understanding of each unique set of client needs. Ensuring a smooth delivery of solutions from opportunity engagement, through the Implementation process and proactive support to clients through problem resolution and decision makingBuilding and maintaining a strong knowledge of the Thredd product suiteSupporting, coaching and developing existing team membersTraining new team membersWorking cross functionally, both internally and externally, to ensure customer implementations are delivered in a smooth and timely mannerDelivering timely and successful go live of Thredd client programmes, projects, migrations, and Internal initiativesLeading customer conversations to determine requirements, their journey and approach, along with value adding factors, at all stages of their journey with ThreddProviding an industry leading experience throughout the journey to becoming a project and implementation processProviding advice and support to customers to maximise benefit realisationMaintaining a flexible approach to the demands of the business, supporting the short, medium and long-term goals and strategy of the Implementations Organisation, Global Implementations and Operations Team and ThreddEnsuring robust and user-friendly documentation is availableManaging projects to minimise/mitigate risks and issues, an early warning system for potential delays or non-deliveryWhat you will bring as a Senior Implementation ManagerUnderstanding of various API protocolsPayment industry experience, with a detailed understanding of the authorisation clearing, and chargeback processes, as well as key interfaces and message typesExperience working with a scheme or a processor would be highly desirableStrong knowledge of Mastercard and Visa scheme rules and processesExperience implementing and managing pre-paid and/or credit programmesKnowledge of various project/programme management methodologiesStrong focus on delivering customer outcomes and delivering a good customer experienceThe ability to interact professionally at all seniority levels across internal and external partnersWhere you’ll workOur working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.This Senior Implementation Manager position requires you to be in the office once a week.About usThredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners and Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client''s growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.Diversity and Inclusion at ThreddHere at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.Our ValuesOur values-driven culture is what unites our teams globally and our teams is what drives our success;Here are what the values mean for you in this Senior Implementation Manager position;Own it and deliver – Taking responsibility for your own performance and being successful in your own roleCollaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful togetherThink differently – Asking questions to check understanding and sharing your ideas to support continuous improvementAct courageously – Stepping out of your comfort zone and embracing change to help you learn and growCreate a Job AlertInterested in building your career at Thredd? 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Negotiable