Commercial Implementation Manager

Globally, 80% of workers don’t have a desk or an office. These workers are the backbone of the global economy, the people we interact with every day in stores, on buses, in our hospitals, delivering our parcels and maintaining our buildings. The current generation of workplace technology doesn’t fit their needs, Blink enables those people to be productive, informed and engaged while on the move.We''ve built a fresh approach to an old problem. Our goal is to be the #1 choice for mobile enterprise, to build the workplace ‘super-app’ that brings together in one place the people and information that matter.What will you be doing?

The Implementation team are an integral part of Blink. You’ll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations.Responsibilities Include:Proactively working with new and prospective customer to enable them to get the most value from our platformSupporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and trainingManaging multiple implementation projects end-to-endBuilding strong relationships with key stakeholders quicklyPlanning and leading the onboarding of new customers onto our platformIncreasing customer satisfaction, adoption, and engagementIdentifying customers’ needs and looking for opportunities to promote other Blink features and services, where you think value can be addedBuilding self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisationsAutomating the onboarding processes for customers using the latest toolsSupporting with the delivery of insightful webinars, training and creating reusable collateralKeeping track of customer satisfaction, and coming up with ways to always improve their service and experienceAbout you

The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You’ll be able to pick up new concepts quickly and empathise with customer pain points.A friendly person, who gets on well with people and enjoys their workPrevious experience in an onboarding role, within a B2B SaaS businessSomeone excited to be involved in a scaling Implementation function and business, where you can share ideas and drive growthStrong project management skills, always keep to deadlines and quick to follow-up with customersStrong technical and digital skills, able to automate tasks using online toolsEmpathetic and sincere about solving customer problemsThe ability to work autonomously with excellent disciplineKnowledge of SaaS software and awareness of the typical customer lifecycle within the sectorExperience in a metric-driven environmentRelentless in pursuit of goals, competitive and ambitiousA self-starter, eager to learn and thrive in a high functioning teamTrack record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!Why Blink?

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!Benefits include:Competitive salary – and equity in the company.A quirky, spacious, natural light-filled office in London.25 days a year off (plus public holidays!)Learning and development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game.Private healthcare, Ride2Work, pension scheme.At Blink, we''re committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or ..... full job details .....