Saas Customer Success Engineer

We are seeking several experienced SaaS Customer Success Engineers to support the expansion of our client''s Enterprise and Strategic customer accounts. They are a fast-growing company whose award-winning Enterprise Vendor Management (EVM) SaaS Software platform is specifically designed for Vendor Managers to maximise value for money whilst delivering absolute compliance across the supply chain. You will be working with clients across the UK and EMEA, to maximise the adoption and expansion of Enterprise and Strategic customer accounts. Responsibilities: As part of the Customer Success team, work with clients on ensuring digital engagement and adoption on the platform, as well as carry out training for lead users of the client. Support implementation for clients helping them gain a deeper knowledge by collaborating on deliverables such as demonstrations, FAQs, user guides and runbooks/documentation. Work with the Account Management and Customer Success team on potential upsell use cases and opportunities.Meet clients onsite and support workshops on continuous improvement, innovation, and opportunities to expand the use cases to other areas of the client business. Have responsibility in first line support - work directly with Customer Success and Technical Account Management to manage support tickets raised by the client and provide ways to troubleshoot and communicate any issues raised with the Product andamp; Engineering teams, as well as regularly communicate updates to ..... full job details .....