IT Support Technician (2nd/3rd Line)

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line).Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization.In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions.You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.Key Duties:Provide Tier II / Tier III technical support across multiple departments.Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.Handle ..... full job details .....