IT Support Engineer

Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd and 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams and vendors Ensuring ITIL best practices. We''re looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure and desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem and change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER ..... full job details .....