IT Service Team Leader - ITIL, Windows, SC Clearance

IT Service Team Leader - ITIL, Windows, SC Clearance - (RL7968) Our Global Enterprise client is looking for an IT Service Team Leader, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension. The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Start Date: ASAPDuration: 135 days (initially)Pay Rate: £29-34 per hour (PLEASE NOTE: Employer NI is paid for by the client)Total Daily Earnings: £32-£37 per hour (includes rolled up holiday)IR35 Status: InsideLocation: Bristol NOTE: Active SC Clearance is highly desirable. Responsibilities: Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s). Lead Daily calls with support team to ensure issues are identified and managed appropriately. Engage with service managers and customer stakeholders to ensure service is running smoothly. Use reporting to understand data and performance indicators to drive service improvement. Use data and key relationships to forecast future resource requirements. Work with client to ensure resource and skill levels are fit for purpose. Work with the service delivery lead, other service team leaders and internal operational teams. Identify, record, and manage issues to improve processes and service. Manage escalations and ..... full job details .....