IT Service Manager

Location: Bristol, Bolton OR Stevenage (2 days per week onsite)Overseas Travel: Poland (once per month)Duration: 12 month initial contractRate: 60ph UMB (Inside IR35) Role details: Our client, a leading defence and security company, are looking for an IT Service Manager to join their team on a long term contract. You will act as the UK Service Lead for workplace and infrastructure services primarily for the clients Polish organisation to ensure supporting the provision of an effective working environment. ResponsibilitiesSupport the Overseas Service Manager with planned and emerging service management activities within an International Footprint.To support the Poland IM Team to achieve effective, agile IT service deliveryEnsure IT requirements are identified and resolved. You will identify business / IT requirements, define how services will be supported (service design) and support the delivery of new services.Add Service Assurance to all Incidents and requests for overseas users ensuring incidents and requests are managed to suitable conclusion within specified timescalesTo raise requests on the ITSM service management platform on behalf of all overseas users on a specific network.To support the IM Projects and Networks team to deliver client and infrastructure services related to overseas support and development activities.To support ISP (procurement) team to ensure all activities related to hardware / software requirements definition, purchase and delivery to support the ..... full job details .....