IT Service Manager

Location: Bristol, Bolton OR Stevenage (2 days per week onsite)

Overseas Travel: Poland (once per month)

Duration: 12 month initial contract

Rate: -60ph UMB (Inside IR35)

Role details:

Our client, a leading defence and security company, are looking for an IT Service Manager to join their team on a long term contract. You will act as the UK Service Lead for workplace & infrastructure services primarily for the clients Polish organisation to ensure supporting the provision of an effective working environment.

Responsibilities

• Support the Overseas Service Manager with planned and emerging service management activities within an International Footprint.
• To support the Poland IM Team to achieve effective, agile IT service delivery
• Ensure IT requirements are identified and resolved. You will identify business / IT requirements, define how services will be supported (service design) and support the delivery of new services.
• Add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales
• To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network.
• To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and development activities.
• To support ISP (procurement) team to ensure all activities related to hardware / software requirements definition, purchase and delivery to support the IM Poland development activities
• Create effective relationships with the key stake holders such that productive, collaborative, two-way communications are established
• Identify and where agreed implement service improvements achieving a more effective, agile and/or cost-efficient service
• Successful delivery of Service Improvement Plans
• Full understanding of the ITSM toolset, including processes as per the IM BMS processes
• Ensure service key performance indicators are achieved consistently

What we are looking for in you:

• Effective communications and stakeholder management.
• Prior experience within the defence industry preferred.
• High level customer care skills
• Broad understanding of IT technologies across the range of IT services
• Good understanding of Service Delivery activities and processes
• ITIL knowledge and implementation
• Ability to travel abroad to Poland and other international locations at short or reasonable notice.

Due to the nature of the role, candidates must hold or be eligible to obtain SC.

Interested? Apply today via the link provided!