IT Service Team Lead (SC)

Overview

IT Service Team LeadLocation: Bristol - AbbeywoodContract: 6 months (with likely extension)Clearance: SC Cleared (Must hold Active SC)We''re supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.You''ll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.

Responsibilities

Lead and motivate a team of engineers to deliver compliant IT services

Host daily calls and ensure issues are resolved effectively

Engage with service managers and stakeholders to maintain smooth delivery

Use reporting and data to drive performance and resource forecasting

Manage escalations, complaints, and process improvements

Conduct regular 121s and ensure high team engagement

What we''re looking for

Strong leadership and organisational skills

Experience managing IT service delivery teams

Good understanding of Windows and Office tools

Excellent customer service and communication skills

ITIL knowledge/accreditation

Active SC Clearance is essential

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