Housing Officer

Housing OfficerLocation: Clapham ParkSalary: £41,235 - £43,405 per annumJob Type: Permanent, Full TimeDriving Licence Required: YesDBS Check: Basic DBS RequiredAbout the RoleWe are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes.Key ResponsibilitiesAct as the primary local point of contact for residents within your patch.Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners.Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible.Support and engage residents on service delivery matters, planned works, service charges and local initiatives.Work collaboratively with internal and external agencies to support vulnerable residents and those at risk.Participate in emergency response activities when required.Lead on estate inspections, ensuring communal areas are maintained to a high standard.Monitor contractor performance for services such as cleaning and grounds maintenance.Identify and report communal repairs, ensuring issues are addressed promptly.Carry out non-technical health and safety inspections and follow up on remedial actions.Manage local environmental issues and work with residents and stakeholders to ..... full job details .....