Housing Complaints Manager

Housing Complaints Manager Experience of managing within a complex / high volume complaints handling environment or equivalent.Housing Complaints Manager In-depth understanding of complaints management frameworks and best practices.Housing Complaints Manager Experience of managing improvement projects, working to time, budget and quality in a large organisation.Housing Complaints Manager Experience of working within housing services.Housing Complaints Manager Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues.A good understanding of the Housing Ombudsman?s Complaint Handling Code.Familiarity with relevant regulatory requirements and the ability to maintainBuild and sustain effective relationships with all internal and external stakeholders. Work in partnership with internal and external contacts to develop and maintain joint working and promote the Council position. Co-ordinate partnership working activities and internal / external working groups. Influence their decisions. Procedural Context Manage highly complex / high risk issues within a framework of policy and regulatory guidelines. Objectives and targets are developed and agreed in line with service plan. High level of discretion and use of initiative in deciding what course of action to take. Exercise expert judgement in assessing complex stakeholder requirements, potential risk and managing quality assurance of ..... full job details .....