Housing Complaints and Enquiries Officer

Housing Complaints and Enquiries OfficerLocation: East LondonRate: £32.86 per hour (Umbrella)Contract: 3-month ongoing contractHours: 36 hours per week, Monday to Friday, 9:00am - 5:00pmWorking Pattern: Hybrid - 1 day in the office, 4 days remoteVox Consultants are currently recruiting for an experienced Housing Complaints and Enquiries Officer to join a Local Authority in East London.This is an excellent opportunity for someone with experience in housing complaints, customer service and complaint resolution within a social housing or local authority environment. The successful candidate will primarily manage housing disrepair complaints, while also supporting wider housing complaints, Members'' Enquiries, Freedom of Information (FOI) requests and Subject Access Requests (SARs).Key ResponsibilitiesInvestigate and respond to Stage 1 Housing Management and Asset complaints, with a focus on housing disrepair cases.Work closely with contractors and internal teams to investigate complaints and achieve timely, customer-focused resolutions.Prepare clear, accurate and professional complaint responses in plain English.Respond to Members'' Enquiries, Freedom of Information (FOI) requests and Subject Access Requests (SARs) within statutory timescales.Manage complex and escalated customer complaints, ensuring a high standard of customer service.Analyse information and evidence to determine whether policies and procedures have been followed correctly.Provide advice and recommendations ..... full job details .....