Complaints Manager

This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers.Client DetailsThe employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.DescriptionManage the end-to-end complaints process, ensuring timely and effective resolution.Maintain compliance with relevant financial services regulations and standards.Analyse complaint trends to identify areas for improvement and implement solutions.Collaborate with internal teams to ensure consistent responses and outcomes.Prepare detailed reports on complaints performance for senior management.Provide training and guidance to staff on complaints-handling procedures.Act as the main point of contact for escalated complaints and complex cases.Ensure a customer-centric approach is maintained throughout the complaints process.ProfileA successful Complaints Manager should have:Experience in complaints management within the financial services industry.A thorough understanding of relevant regulations and compliance requirements.Strong analytical skills to identify trends and propose improvements.Excellent communication skills, both written and verbal.The ..... full job details .....