Homelessness Complaints and Enquiries Officer

Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London.In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes. Duties:Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policyManage a caseload covering statutory decisions, housing register applications, and temporary accommodationLiaise with residents, internal teams, and external partners to gather evidence and resolve casesMaintain accurate case records and produce clear, professional written responses Qualifications and Experience:The successful candidate will have the following skills / experience:Proven experience handling complaints, including complex and high-risk casesDirect experience working with homelessness services and statutory decision-makingExperience managing cases involving housing register applications and temporary accommodationExperience using case management systems within a local authority or similar environment What''s on offer:Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimumHours: Monday to Friday, 36 hours per week How to apply:Once your CV is received, if you are successful, you will be contacted.Due to the extremely high number of applications, it may not be possible to contact every ..... full job details .....