Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London

Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London Pay rate £40 per hour Contract role, Local Authority Housing Services Pertemps are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following: Proven experience in complaint handling (mandatory) Experience handling complaints relating to homelessness services (mandatory) Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation Strong working knowledge of homelessness legislation and associated policies Key Responsibilities Manage and respond to complaints and enquiries relating to homelessness services Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact Accurately record all case activity and outcomes within case management systems and relevant spreadsheets Gather, assess, and analyse information to ensure comprehensive, evidence-based responses Please get in touch for more ..... full job details .....