Complaints and Information Governance Officer

i. To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner''s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member''s Enquiries to the Directorate of Children''s Services. ii. To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service i.e. (i) Complaints (ii) Freedom of Information; (iii) Data Protection (iv) Member''s Enquiries. iii. To develop and maintain good relations with service areas and partner agenciesiv. To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children''s Services.v. To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance.Experience Complaints and Information Governance OfficerComplaints and Information Governance Officer Experience of working in at least one of the following specialist areas: Complaints and Information Governance OfficerExperience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning ..... full job details .....