Complaints and Information Governance Officer

Description Our local government clients in Greenwich, Greater London, seek a Complaints and Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner''s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members'' Enquiries to the Directorate of Children''s Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner''s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members'' Enquiries to the Directorate of Children''s Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members'' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service''s work, e.g., Information governance and complaints procedures relevant to Children''s Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English ..... full job details .....