Customer Support Specialist

Customer Account ManagerTelfordMonday - Friday 08:30 - 17:00 good basic plus bonus and excellent benefitsIf you would like to join a global business where you will be responsible for helping shape what you see on your supermarket shelf and where you will be involved with new product launches as well as getting involved in a number of other department projects, this is the perfect opportunity. Variety is the spice of life and you''ll definitely get it here! Great company Great team Great prospects Job role / duties Support the Business Sales Manager by using data to affect customer insight Liaise daily with Sales and Marketing, Operations and Purchasing departments internally to support daily activity Liaise with customers and company manufacturing sites globally for updates and insights Be responsible for coordinating both new and existing product development Present insight and analysis to management and custoimer Creating compelling category insight presentations and delivering commercial analysis; Assist in delivering successful product launches Account manage customer projects. Deal with or escalate any complaints Assist with the sales process including tenders, forecasting, costing and analysis. Ensure process administration is accurate and updated to deadline Attend trade shows, exhibitions, client meetings and manufacturing sites in the UK and overseas To be considered for this role you MUST: Have worked in a similar role within an FMCG/Manufacturing environment ..... full job details .....