Agricultural Customer Support Executive

Do you have a background in farming or livestock and enjoy working with people? This could be a great opportunity to take your agricultural knowledge in a new direction.This is a customer focused role with a strong agricultural connection. You will be speaking directly with farmers, helping them resolve queries, supporting them with the platform and showing them how they can get the most from it.A genuine understanding of farming, livestock or agriculture is essential. This could come from working on a farm, a background in livestock, agricultural studies, an agricultural role or simply having strong practical knowledge of the farming environment.Previous experience in customer support or technology is useful, but it is not essential. Full training will be provided.The roleAs an Agricultural Customer Support Executive the role will involve:• Responding to customer queries and support requests• Speaking directly with farmers by phone to understand and resolve issues• Helping customers use different features and explaining things clearly• Supporting new customers through their onboarding journey• Delivering online demonstrations and training sessions• Following up with customers who need additional support• Helping customers identify features that could add value to their farming operation• Taking ownership of customer issues and working through problems to find solutions• Recognising customers who may be disengaging and taking appropriate action• Recording customer ..... full job details .....