Agricultural Customer Support Executive

Do you have a background in farming or livestock and enjoy working with people? This could be a great opportunity to take your agricultural knowledge in a new direction.

This is a customer focused role with a strong agricultural connection. You will be speaking directly with farmers, helping them resolve queries, supporting them with the platform and showing them how they can get the most from it.

A genuine understanding of farming, livestock or agriculture is essential. This could come from working on a farm, a background in livestock, agricultural studies, an agricultural role or simply having strong practical knowledge of the farming environment.

Previous experience in customer support or technology is useful, but it is not essential. Full training will be provided.

The role

As an Agricultural Customer Support Executive the role will involve:

• Responding to customer queries and support requests

• Speaking directly with farmers by phone to understand and resolve issues

• Helping customers use different features and explaining things clearly

• Supporting new customers through their onboarding journey

• Delivering online demonstrations and training sessions

• Following up with customers who need additional support

• Helping customers identify features that could add value to their farming operation

• Taking ownership of customer issues and working through problems to find solutions

• Recognising customers who may be disengaging and taking appropriate action

• Recording customer interactions and feedback accurately

• Contributing to customer guides and onboarding materials

• Supporting agricultural shows and events when required

About you

The key requirement for this position is agricultural knowledge or experience.

You may currently be working in farming, livestock or another agricultural environment and be looking for a change. Alternatively, you may have studied agriculture and be looking for your first graduate opportunity.

Previous customer service experience would be beneficial, but candidates will also be considered from other backgrounds where they can demonstrate the right skills and attitude.

You will ideally be:

• Comfortable speaking with people and building rapport

• Confident communicating over the phone

• Patient, approachable and genuinely helpful

• A good problem solver who takes ownership

• Able to explain things clearly and simply

• Organised and able to manage multiple customer queries

• Comfortable using computers and learning new technology

• Naturally curious and keen to develop

Why consider the opportunity?

You will receive full training on the platform and develop experience across customer support, onboarding, training and customer success.

For an agricultural graduate, it could provide a strong first step into a professional customer focused career. For someone already working in farming or agriculture, it offers the opportunity to take existing industry knowledge into a new environment.

Salary: £26,000 to £28,000

Bonus: Up to £7,000 per annum

Hours: 8.45am to 5pm

Location: Newport, Shropshire

Working: Hybrid, 2 days in the office and 3 days at home

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.