Customer Service Team Leader - 12 Month Fixed Term Contract

Job DescriptionJoin us as a Customer Service Team Leader - 12 Months Fixed Term ContractWe''re looking for a passionate and driven individual to lead our Contributions team - someone who thrives on challenge, inspires others, and is excited to make a real impact.The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including:Overseeing and processing Direct Debit instructionsProcessing cheque payments into accountsRefunds of contributions and subscriptions in line with HMRC guidanceInvestigating, updating and correcting ISA and LISA annual allowancesWhat we''re looking for:We''re seeking someone who can bring energy, structure, and vision to the team. You''ll be:Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.A planner, able to manage resources around shifting monthly deadlines.Confident and composed, especially when handling FTRs and complaints.A motivator, with a positive, can-do attitude and the ability to lift team morale.A mentor, who can spot potential and help others grow.A coach, comfortable giving constructive feedback and celebrating great performance.A change champion, who communicates updates clearly and positively.A role model, who consistently goes above and beyond for customers and colleagues.Your key responsibilities:As Team Leader, you''ll be at ..... full job details .....