VP of Customer Service Operations

VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial OfficerI''m recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently)Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role.The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth.The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy.Instead, they''re looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer ..... full job details .....