Customer Services - nights

Customer Services - nightsRawtenstall4 on 4 off - 5PM - MidnightDBS required£13.19 per hourAbout the RoleWe''re currently recruiting a Night Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support-often in urgent or potentially life-threatening situations.Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis.What You''ll Be DoingAs a Night Customer Service Advisor, you''ll be the first point of contact, answering calls promptly-ideally within three rings. Using a structured script, you''ll assess the urgency of each situation and provide calm, clear guidance to the caller.You could be responding to situations such as:A triggered fire alarm requiring you to contact emergency servicesA caller who has experienced a fall and activated an emergency deviceEach call will vary, but your role remains the same: to listen, assess, and take appropriate action with empathy and professionalism.Key responsibilities include:Handle sensitive and emotionally charged calls from elderly or vulnerable individualsRemain calm and composed under pressureUse the client''s Technology Enabled Care (TEC) system to identify issues and provide outstanding serviceTailor your communication style to each caller''s needsCollaborate with various internal ..... full job details .....