Customer Service Inbound Call Handler

An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email.

They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.

Skill Requirements:

• Outstanding Communications Skills with a friendly telephone manner
• Phone Etiquette
• Computer Proficiency, familiar across Microsoft office applications
• Previous Customer Service Experience (minimum of two years)

Duties and Responsibilities

• Answer inbound calls
• Make outbound calls
• Answer email-based enquiries
• Resolve customer enquiries and complaints efficiently
• Maintain excellent customer satisfaction
• Adequate organisation and time management skills

Salary

Job Type: Temp to perm

Salary £12.90

Hours are 9am-6pm from Monday to Thursday, and 9am-5pm on Friday.

Benefits:

• Casual dress
• Free on-site parking
• Local transport links
• Workplace pension
• 28 days holiday (inclusive of bank holidays)

We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.

We are looking forward to receiving your CV!