Customer Service Advisor

The UK''s leading storage provider which offers secure and flexible storage solutions for both personal and business needs. With multiple locations across London, they provide a range of unit sizes, packaging supplies, and additional services such as office space rental and mail handling. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor.

As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company.-

Your responsibilities will include:

• Financial Targets:-Contribute to the achievement of the store''s financial targets.
• Customer Engagement:-Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.
• Store Standards:-Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.
• Sales Enquiries:-Effectively handle sales inquiries, providing advice, and promoting available services.
• Target Achievement:-Maximize every sales opportunity to ensure the store meets its targets.
• Administrative Tasks:-Complete all necessary administrative tasks in compliance with company procedures.
• Store Maintenance:-Maintain a clean and tidy store environment.
• Lone Working:-Be comfortable working independently, taking key holder responsibility in the absence of management.

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To excel in this role, you should demonstrate:

• Strong written, maths and verbal communication skills.
• Effective listening skills in customer interactions.
• Self-discipline and attention to detail.
• Adaptability to work both in a small team and independently.
• Confidence and product knowledge after completing the induction and probation period.

As a vital part of the team, you will be responsible for:

• Daily customer interactions.
• Achieving high levels of customer service and satisfaction.
• Meeting weekly, monthly, and yearly sales targets.
• Lone working with key holder responsibilities.
• Conducting physical rounds of the store and units.
• Forklifting, where applicable.
• Implementing procedures to minimize store ''bad debt.''
• Performing ad hoc duties.

If you''re ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard.

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