Quality Support & Customer Services Manager

Our client, a leading tier one main contractor, is seeking a Quality Support & Customer Services Manager to join their team, overseeing all post-completion defect management across projects during the two-year warranty period. This is an office-based role, supporting the delivery of a consistent and high-quality customer care function across the business.

Reporting to the Quality & Service Excellence Director, you will manage a team of customer care coordinators and provide support to the wider quality team, ensuring that customer issues and defects are tracked, resolved, and closed out effectively. You will also contribute to improving internal processes and reporting mechanisms.

Key responsibilities include:

• Managing post-completion customer care across all live projects within the warranty period
• Leading the defect tracking, resolution and escalation process
• Coordinating subcontractor attendance and ensuring timely close-out of all issues
• Representing the customer care and quality functions in leadership forums
• Supporting continuous improvement, reporting, and training initiatives

This role would suit someone with a strong background in construction aftercare, who is highly organised, proactive, and confident working with internal teams, clients and subcontractors.

If you are interested please apply now.

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