Customer Service and Sales Advisor (Aftersales)

Customer Service and Sales Advisor (Aftersales)The role is about looking after homeowners directly once their kitchen is in which is a key part of our growing Direct-to-Consumer offering. You''ll be the person they speak to, from first enquiry through to the order landing on their doorstep.You''ll be talking to customers, meeting them in our Lancing showroom, guiding them through options, spotting opportunities to genuinely help them, and hitting sales targets with commission on top.The rest is order processing. Careful, often repetitive, detail-heavy order processing, on systems that are functional rather than elegant, plus chasing internal teams, fitters and suppliers to keep things moving. We''re telling you this upfront because we want the person who reads that and thinks "good, I''m great at that", not the person who finds out in week three.What makes someone great at this:You''re warm and calm on the phone, including with customers who are unhappyYour attention to detail is genuinely excellent, not something you claim on a CVYou take pride in accurate, well-organised work rather than finding it tediousYou''ve sold to consumers before and you''re comfortable with targetsYou can switch between a spreadsheet and a customer conversation without losing your patience with eitherYou''re proactive - this role is brand new and we want you to help shape itComing from automotive aftersales, a parts department, or a dealership service desk? Please apply. The skills map across ..... full job details .....