Customer Service Advisor

Customer Service Advisor Location: HorshamEmployment Type: Permanent, full-timeSalary: CompetitiveHours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working required (9:00am-1.00pm) min 1 shift per monthAbout the roleAs a Customer Service Advisor, you''ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it''s a billing query, a technical hiccup, or a general question, you''ll handle it with confidence, clarity, and care.This is more than just a call centre role, it''s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.What you will be doing Handling inbound calls from customers with professionalism and empathy. Resolving billing queries and explaining charges clearly and accurately. Manage overflow calls from the 1st Line Technical Support team, ensuring customers receive timely assistance and support. Provide expert guidance and respond to a wide range of customer enquiries relating to products, services, packages, and account information. Resolve customer complaints efficiently and sensitively, striving to achieve first-contact resolution wherever possible. Accurately record all customer interactions, actions, and outcomes within the CRM system. Liaise with internal departments to escalate, investigate, and resolve more complex customer issues. Contributing to service improvement by sharing ..... full job details .....