Customer Service Advisor

Job Advertisement: Customer Service AdvisorLocation: Ipswich IP1 (Onsite)Contract Length: 6 weeks (Potential to become permanent)Our client is seeking a dedicated Customer Service Advisor to enhance their team. This temporary role requires a professional individual who is committed to delivering exceptional customer service and efficiently managing insurance claims inquiries. People with experience within hospitality, retail or care are welcome.Key Responsibilities:Respond promptly and professionally to customer inquiries via telephone and email, ensuring customer satisfaction and resolving any issues that may arise.Regularly monitor emails for claim form requests and handle these requests efficiently.Update external databases with accurate claims information.Assist prospective clients by answering their calls and clearly explaining the claims process in relation to their insurance policies.Provide support to the claims department with various tasks, including claims handling and payment processing.Position Specific Requirements:Strong telephone communication skills with an outstanding telephone manner.A positive attitude towards delivering high service levels and ensuring customer satisfaction.Ability to work both independently and collaboratively as part of a team.Strong attention to detail, with the ability to focus on tasks in a fast-paced environment.This role offers a unique opportunity to contribute to a dynamic organisation and make a significant impact on customer ..... full job details .....