Customer Service Advisor

WE Talent are currently recruiting for a Customer Service Advisor to join an established engineering and technical business based in Braintree. This is a varied customer-focused role where you will take ownership of customer requirements from initial evaluation and enquiry through to quotation, repair, completion and return. Working closely with internal Engineering, Purchasing, Planning and Sales teams, you will coordinate the process from end to end, keeping customers informed and ensuring work progresses efficiently, accurately and to agreed timescales. This is an ideal opportunity for an experienced customer service professional who enjoys taking ownership, solving problems and coordinating with different teams to deliver a positive customer experience. The Role You will be responsible for managing customer requirements throughout the complete process, acting as the key point of contact and ensuring that work progresses smoothly from initial enquiry through to completion. Key responsibilities will include: Taking ownership of customer requirements from initial evaluation through to quotation, completed repair and return to the customer. Acting as a key point of contact for customers, providing regular updates and ensuring expectations are managed throughout the process. Liaising with internal Engineering, Purchasing, Planning and Sales teams to coordinate customer requirements and keep work progressing. Obtaining and researching costs for parts, materials and labour to ..... full job details .....