Customer Experience Executive

Customer Experience ExecutivePoole, Dorset 26,000 DOE Monday to FridayTeamJobs are delighted to be recruiting for a Customer Experience Executive to join a growing and well-established business based in Poole.This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment. You''ll play a key role in supporting both direct consumers and wholesale customers, ensuring every interaction reflects the company''s commitment to outstanding customer experience.What you''ll be doingAs Customer Experience Executive, you''ll be the first point of contact for customers, managing enquiries across phone, email and digital channels.Your responsibilities will include:Customer Experience (B2C) Responding to customer enquiries regarding products, orders, returns and exchanges Providing product advice, sizing guidance and stock information Managing customer complaints and finding effective resolutions Handling Trustpilot and product reviews, identifying opportunities to improve customer satisfaction Managing chargebacks and disputes across Shopify and PayPal Supporting marketplace customers and ensuring service level agreements are met Maintaining accurate customer records and order informationCustomer Experience (B2B and Wholesale) Supporting wholesale customers with order queries, deliveries and account information Processing new orders, amendments and credit notes Providing order data, pricing ..... full job details .....