Customer Experience Associate

Customer Experience Associate Poole Upto £30,500 DOELove being the person who turns a customer''s problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone''s day easier.As a Customer Experience Associate, you will benefit from: A supportive, open-plan office environment where teamwork and communication come firstGenuine opportunity to make an impact, no matter your role or seniorityVariety in your day, from calls and complaints to order chases and account managementWorking alongside a Purchasing team and colleagues who value collaboration As a Customer Experience Associate, your responsibilities will include: Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action pointsDocument and resolve customer complaints via the Company CRM to the customer''s satisfactionProactively manage telephone accounts, spotting opportunities to maximise sales and revenueUse company systems to assist customers with order chases, delivery queries, PODs and returnsPrepare customer amendments and updates, working closely with the Purchasing team to keep customers informedInterrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates As a Customer Experience Associate, your experience will include: Experience in a fast-paced customer service environment, ideally handling inbound ..... full job details .....