Customer Experience Associate

Customer Experience AssociateLocation: PooleSalary: 29,000 - 30,500Job Type: Full-time, TemporaryWe''re recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment.The RoleYou''ll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You''ll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience.Key ResponsibilitiesHandle inbound and outbound customer calls and emails.Manage customer enquiries, orders, deliveries, returns, and complaints.Update and maintain accurate customer records within the CRM system.Liaise with internal departments to resolve customer queries.Monitor customer orders and provide regular updates.Proactively identify opportunities to improve the customer experience.Produce accurate documentation and maintain system records.Support the wider customer service team with day-to-day operations.About YouWe''re looking for someone with:Previous experience in a customer service or customer experience role.Excellent communication and relationship-building skills.Strong organisational skills and attention to detail.Experience using CRM systems and Microsoft Office.A proactive ..... full job details .....