Customer Experience Associate

Customer Experience Associate

Location: Poole
Salary: -29,000 - -30,500
Job Type: Full-time, Temporary

We''re recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment.

The Role

You''ll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You''ll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls and emails.

• Manage customer enquiries, orders, deliveries, returns, and complaints.

• Update and maintain accurate customer records within the CRM system.

• Liaise with internal departments to resolve customer queries.

• Monitor customer orders and provide regular updates.

• Proactively identify opportunities to improve the customer experience.

• Produce accurate documentation and maintain system records.

• Support the wider customer service team with day-to-day operations.

About You

We''re looking for someone with:

• Previous experience in a customer service or customer experience role.

• Excellent communication and relationship-building skills.

• Strong organisational skills and attention to detail.

• Experience using CRM systems and Microsoft Office.

• A proactive approach with excellent problem-solving abilities.

• The ability to prioritise workloads and work effectively in a busy environment.

• A positive, team-focused attitude with a passion for delivering outstanding customer service.

Benefits

• 30 days holiday (including bank holidays)

• Monthly bonus scheme

• Company sick pay

• LinkedIn Learning

• Free onsite parking

• Employee Assistance Programme

• Cycle to Work scheme

• Company events and additional employee benefits

TJCOM