Complaints and Enquiries Officer

Supply Care Solutions are looking for a Complaints and Enquiries Officer in London. Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions. Rate: 38.00 per hour (Umbrella) Some flexibility for experienced applicants! Working Arrangement: Hybrid (office and home-based working as required) Contract Type: Agency / Temporary Hours: 36 hours per week We are seeking an experienced Complaints and Enquiries Officer to support our Housing Services team. This role focuses on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. The successful candidate will manage a varied caseload of complex complaints, ensuring responses are timely, thorough, and compliant. A strong customer-focused approach is essential, with an emphasis on empathy, professionalism, and clear communication. This is a hybrid role, requiring a combination of office-based work across council locations and home working in line with service needs. Key Responsibilities of a Complaints and Enquiries Officer Manage and respond to complaints and enquiries relating to homelessness services Handle cases involving statutory homelessness ..... full job details .....